Refund Policy

1. Our 30-Day Money-Back Guarantee

We want customers to be comfortable trying DizzOut. If a subscription charge was processed directly through a DizzOut website checkout and DizzOut is not right for you, you may request a refund within 30 calendar days after the charge date, subject to this Policy and applicable law.

2. Eligible Direct Purchases

The guarantee applies to eligible DizzOut subscription charges processed through our direct website checkout, including an initial charge or renewal charge, when the request is received within 30 days of that charge. The guarantee does not require you to prove a medical outcome.

We may decline or limit a request involving fraud, abuse, materially false information, repeated guarantee claims, a charge already refunded, or a transaction that has already been disputed or charged back through a bank, except where applicable law requires otherwise.

3. How to Request a Direct-Purchase Refund

• Email hello@dizzout.com with the subject "Refund request."
• Send the request from the email address used at checkout whenever possible.
• Include the charge date, amount, selected plan, and a brief explanation so we can locate and improve the experience. The explanation does not affect statutory rights.
• Do not send complete card numbers, bank credentials, or other unnecessary sensitive payment information.

We may request reasonable information to verify the transaction and prevent fraud. A request is timely if it reaches us before the end of the 30th calendar day after the charge.

4. App Store and Google Play Purchases

Apple and Google control purchases made through their stores, including refund decisions and payment processing. For an App Store purchase, use Apple's Report a Problem or subscription-support process. For a Google Play purchase, use Google Play's refund or support process. DizzOut may provide information needed to locate a purchase but generally cannot issue a store refund directly.

5. Refund Timing and Method

Approved direct-purchase refunds are sent to the original payment method. DizzOut generally initiates an approved refund promptly, but the bank or payment provider may take approximately 5 to 10 business days, and sometimes longer, to post it. Currency conversion differences and third-party bank fees are outside DizzOut's control.

6. Purchases Outside the 30-Day Period

Direct charges older than 30 days are generally non-refundable unless required by law or approved as an exception for a duplicate charge, verified technical failure, or other extraordinary circumstance. We do not ordinarily provide prorated refunds for unused time after the 30-day period.

7. Duplicate, Incorrect, or Unauthorized Charges

Contact hello@dizzout.com promptly if you believe a charge is duplicated, incorrect, or unauthorized. We may ask for transaction identifiers and verification information. If you suspect payment fraud, also contact your financial institution. Do not submit both a refund request and a chargeback for the same transaction without telling us, because parallel disputes can delay resolution.

8. Effect of a Refund

When a full subscription refund is issued, premium access associated with the refunded charge may end immediately. Any separately purchased or free content that is not part of the refunded subscription may remain available. A refund does not automatically delete your account or personal information.

9. Mandatory Consumer Rights

This Policy does not limit rights or remedies that cannot be waived under applicable consumer law. If local law provides a longer cancellation or refund right, that law controls.

10. Changes to This Policy

We may update this Refund Policy prospectively. The policy displayed at the time of purchase, together with checkout disclosures and mandatory law, will govern that purchase.