Cancellation Policy

1. Scope

This Cancellation Policy applies to recurring DizzOut subscriptions purchased directly through a DizzOut website checkout or through Apple App Store or Google Play. The cancellation method depends on where you purchased the subscription.

2. Direct Website Subscriptions

If you purchased through a DizzOut webpage and the charge was processed by Stripe:

Customer portal. Use the Manage Subscription or billing link available in your DizzOut account, profile, purchase confirmation, or customer portal, if shown.

Email support. If you cannot access the cancellation tool, email hello@dizzout.com from the address used for purchase and write "Cancel subscription" in the subject line.

Information to include. Provide the purchasing email address and the date or amount of the most recent charge so we can locate the subscription. Do not send full card details.

We recommend completing cancellation at least 24 hours before the next renewal. A cancellation is complete when the customer portal or DizzOut confirms it. Keep the confirmation for your records.

3. Apple App Store Subscriptions

Apple controls subscriptions purchased through the App Store. On an iPhone or iPad, open Settings, tap your name, select Subscriptions, choose DizzOut, and follow Apple's cancellation instructions. You may also manage subscriptions through your Apple account. DizzOut cannot cancel an Apple subscription on your behalf.

4. Google Play Subscriptions

Google controls subscriptions purchased through Google Play. Open Google Play, select your profile, choose Payments & subscriptions, then Subscriptions, select DizzOut, and follow Google's cancellation instructions. DizzOut cannot cancel a Google Play subscription on your behalf.

5. Effect of Cancellation

Future renewals stop.

once cancellation is effective, the subscription will not renew for another billing period.

Access continues.

unless otherwise stated, premium access remains available until the end of the current paid period.

No automatic prorated refund.

cancellation itself does not create a refund for unused time. Refund eligibility is determined under the Refund Policy and applicable law.

Data and accounts remain.

cancelling a subscription does not automatically delete your DizzOut account or personal information.

6. Account Deletion Is Different

Deleting the application or requesting account deletion may not cancel an app-store subscription. Cancel the subscription through the original payment channel before deleting the app or account. Privacy deletion requests are handled separately under the Privacy Policy.

7. If a Renewal Occurs After You Tried to Cancel

Contact hello@dizzout.com promptly with the purchasing email address, the approximate time and method of the attempted cancellation, and the charge details. We will investigate direct website subscriptions. For App Store or Google Play charges, you must also use the store's support and refund process because the store controls the transaction.

8. Failed Payments and Past-Due Amounts

Cancellation does not erase charges validly incurred before the effective cancellation date. If a payment fails, access may be limited or suspended, and the payment provider may retry the charge as disclosed at checkout or by that provider.

9. Changes to This Policy

We may update this Cancellation Policy to reflect changes in billing tools, payment providers, law, or the Services. The version posted at the time of cancellation will apply, subject to mandatory rights.